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Teams Calls Training

Here is a collection of videos, documents, and other resources to help you get started with Teams Calls, whether you're a new employee or need additional assistance. You can pick and choose your topic from the list below or watch a comprehensive playlist of selected topics.  

On-Demand Phone System Training

Teams Calls Resources

Video

PDF Handout

Introduction to Teams Calling-

1. (1:10)

Accessing Teams and Status

See Equipment Training section below 

2. (1:24)

3. (1:27)

4. (0:56)

Calling Features-

1.  (1:29)

Manage Teams Calling Features

Accessing Teams and Status

2. (1:10)

3. (1:44)

4. (4:14)

5. (7:45)

6. (1:02)

7. 4:34)

Call Handling-  

1. (2:52)

Accessing Teams and Status

2. (2:48)

3. (4:14)

Call Queues-

1. (0:52)

Call Queues (Phone Groups) 

2. (2:13)

Mobile App Features-

1. (1:22)

 Using Teams Mobile App

2. (4:19)

3. (4:38)

(Video - 0:38)

(Video - 0:39)

Equipment Training

Headset options

Equipment

Name

Video

PDF
Poly Blackwire 3315
Poly Blackwire 3325
Poly Voyager 4245 How to Set-Up the
Poly Voyager 4245 
How to Set-Up the
Poly Voyager Focus 2 

(0:59)

(2:38)

(0:22)

(2:30)

Get Started (Set-Up and Usage Guide) 

See "Additional Resources" below for step-by-step set-up instructions

 

Additional Resources & Miscellaneous

Additional resources

911 Emergency Location Reporting 

Using Microsoft Teams (pdf) 

Desk Phone Set-Up Instructions 

Connect to power 

  1. Plug network cable into the wall and then into the yellow port on the phone.  
  2. Phone will initiate 
  3. Follow directions on the phone. 

Connect to Teams (for phones connected to user accounts)

  1. On your computer, go to
  2. There will be a code on the phone screen. Enter that code into the box on the browser window. 
  3. Sign in to your W&M account 
  4. After you get the browser message about the "Microsoft Authentication Broker," your desk phone should load your Teams account. Give it a few seconds to complete loading. 
  5. HELP: at this point, IF your phone's screen begins restarting over and over, hold down the Hold key on the bottom right side of your phone keypad until the phone screen shows an "erasing" message. After it reboots, repeat the sign in steps. If you have more trouble the second time, contact [[support]]. 

Adjust Settings 

  1. Click the menu button on the phone 
  2. Scroll to Settings
  3. There are various other setting options that can be adjusted to your preferences

Your desk phone is ready to use!